How can we help you?

We can look up any charge in minutes. Email info@itsbronze.com with the amount, the date, and the last 4 digits of the card, and we'll tell you exactly what it was — or refund it right away if anything's wrong. Please reach out before disputing with your bank — contacting us directly usually resolves it faster than a bank dispute.

No. We don't enrol you in any auto-ship or subscription you didn't choose. You'll only be charged again if you place a brand-new order yourself.

Confirmation emails go out right after checkout, so please check your spam and promotions folders first. If it isn't there, email us the address and last 4 digits of your card and we'll confirm your order and resend everything.

Promo pricing in ads or emails can expire, so the price on itsbronze.com is always the current one. If you believe a specific offer should have applied, email us and we'll honour it if it's still valid.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo, and more. Every transaction is secure and encrypted.

Orders are usually processed within 3–5 business days (Monday–Friday, excluding holidays). You'll get a confirmation email with tracking as soon as your order is handed to the carrier. During launches, promotions, or restocks, processing may take a little longer.

Estimated delivery after processing: United States 8–12 business days, United Kingdom 5–11, major European countries 4–10, Australia 7–13, Canada 9–15. Times are estimates and can vary with customs, weather, and carrier conditions.

Yes — we ship worldwide, and shipping is free on orders over $80. International orders may be subject to customs duties or import taxes set by your country, which are the customer's responsibility.

You'll receive a shipping confirmation email with a tracking link once your order ships. Tracking can take 24–72 hours to start updating after the carrier receives it. You can also track anytime here or with the tracker near the top of this page.

Contact us as soon as possible at info@itsbronze.com. We'll do our best, but changes and cancellations aren't guaranteed once an order has started processing or shipped.

Please contact us within 7 days of the delivery date. First, check your mailbox, parcel locker, front desk, other members of your household, and nearby safe spots, and check with your local carrier. We'll help review the shipment from there.

Each Bronzé product has its own simple routine, so follow the guide on its product page or the step-by-step we email you after purchase. As a general rule: start with clean, dry skin, apply a thin, even layer and blend well, go lightly over drier areas like hands, feet, ankles, knees and elbows, and wash your hands afterwards.

Never. Our Adaptive SkinTech™ formula adapts to your skin tone for a natural, streak-free finish — no orange, no weird undertones. Just that vacation glow.

You'll see a subtle warmth fairly quickly, with the colour building over the next several hours. For the smoothest result, let it develop fully before showering.

Colour can transfer before the product is fully absorbed and developed. To avoid it: let the product dry before dressing, avoid tight or light-coloured clothing right after applying, hold off on sweating, swimming, or showering during the development time, and wash your hands after application.

Depending on your skin and aftercare, your glow typically lasts around a week. Keeping skin moisturised, and gently exfoliating before reapplying, keeps it looking even and fresh.

Yes — we recommend a patch test 24 hours before full use, especially for sensitive skin. Apply a small amount to a discreet area and wait 24 hours; if any irritation occurs, discontinue use. Avoid applying to broken, irritated, sunburned, freshly shaved, or freshly exfoliated skin.

No. Bronzé is a cosmetic self-tan and does not protect against sunburn or UV exposure — it's not a substitute for sunscreen. Always use appropriate sun protection when you're out in the sun.

Always. Bronzé is 100% vegan and cruelty-free — we never test on animals.

Bronzé is formulated to be gentle, but everyone's skin is different. We recommend a 24-hour patch test before full use, and avoiding application on broken, irritated, sunburned, freshly shaved, or freshly exfoliated skin. If you have a known skin condition or allergies, check with a healthcare professional first, and discontinue use if any irritation occurs.

Every Bronzé formula is built around skin-loving ingredients. Across our range you'll find tan-developing DHA and Erythrulose alongside Cica, Niacinamide, Hyaluronic Acid, Vitamin E, Propanediol, and nourishing Shea and Coconut Butter. Exact ingredients vary by product, so you'll find the full list on each product's page.

Yes — Adaptive SkinTech™ was developed to complement a wide range of skin tones, from a golden boost to a deeper sun-kissed finish.

Keep it in a cool, dry place away from direct sunlight, heat, and humidity, with the lid closed. Don't use the product if it looks damaged or has changed noticeably in smell or texture.

We offer a 30-day satisfaction guarantee from the date your order is delivered. If you've tried the product and aren't satisfied, contact us within 30 days and — depending on the situation — we may offer application guidance, a replacement, store credit, or a partial or full refund. Because these are personal-care cosmetics, please contact us before sending anything back.

Yes — opened or used products may still be eligible for a refund, partial refund, replacement, or store credit under our 30-day satisfaction guarantee. In many cases we can resolve things without asking you to send the product back.

Email info@itsbronze.com with your order number and a short note. Once approved, refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Please contact us within 7 days of delivery with your order number, photos of the item and packaging, and a short note. If approved, we may offer a replacement, store credit, or a partial or full refund — and you usually won't need to send anything back.

Results can vary with skin prep, application, and aftercare, and a few small tweaks often make a big difference — see Using your Bronzé above. If you'd still like a resolution, our 30-day satisfaction guarantee has you covered. Just email us.

Please give us the chance to help first. A quick email to info@itsbronze.com almost always gets you a fix or a refund faster than a bank dispute — and you'll hear back from a real person.