Shipping policy
At Bronze’, we work to process and ship every order as quickly as possible. Please review the shipping information below before placing your order.
For shipping questions, contact us at info@itsbronze.com with your order number.
Order Processing Time
Orders are usually processed within 3–5 business days after your order is placed.
Business days are Monday through Friday, excluding weekends and public holidays.
During high-volume periods, product launches, promotions, or restocks, processing may take longer. If there is a significant delay with your order, we will contact you by email.
Shipping Time
Estimated shipping times begin after your order has been processed and handed to the carrier.
Estimated delivery times:
- United States: 8–12 business days
- United Kingdom: 5–11 business days
- Major European countries: 4–10 business days
- Other European countries: 9–15 business days
- Australia: 7–13 business days
- Canada: 9–15 business days
- Other international destinations: delivery times may vary by country and carrier
Shipping times are estimates only and may vary due to carrier delays, customs processing, weather, holidays, local delivery conditions, or other events outside our control.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking may take 24–72 hours to update after the carrier receives the package.
If your tracking has not updated for several days, please contact us at info@itsbronze.com and our support team will help review the shipment.
Shipping Fees
Shipping fees are calculated at checkout and may vary depending on your location, order value, and available shipping method.
Free shipping may be available when your order meets the minimum order value shown on our website or at checkout.
Shipping fees are non-refundable unless required by law or unless the issue was caused by our error.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs, duties, taxes, or import fees required by their country.
Bronze’ is not responsible for delays caused by customs processing.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and correct before placing your order.
If you notice an address mistake, contact us immediately at info@itsbronze.com. We will do our best to help, but address changes are not guaranteed once an order has started processing or has shipped.
Bronze’ is not responsible for packages lost, delayed, returned, or delivered to an incorrect address provided by the customer.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.
Order Changes and Cancellations
If you need to cancel or change your order, contact us as soon as possible at info@itsbronze.com.
We cannot guarantee changes or cancellations once an order has started processing, has been fulfilled, or has shipped.
If your order has already shipped, it may need to be handled under our Returns & Refund Policy.
Delayed Orders
If your order is delayed, please contact us and we will help review the status.
Some delays may happen because of carrier issues, customs processing, weather, holidays, or local delivery conditions.
If your order is significantly delayed before shipment, we will notify you and provide options where required, including cancellation and refund where applicable.
If your order is already in transit and appears delayed or lost, we will help review the shipment and may offer a carrier inquiry, replacement, store credit, refund, or another resolution depending on the situation.
Lost Packages
If your tracking has not updated for an unusual period or your package appears lost, contact us at info@itsbronze.com.
We may ask you to allow additional time for the carrier to complete delivery, especially during customs processing or high-volume shipping periods.
If the package is confirmed lost or cannot be located after review, we may offer a replacement, store credit, partial refund, or refund depending on the situation.
Delivered but Not Received
If tracking shows your package was delivered but you have not received it, please contact us within 7 days of the delivery date.
Before contacting us, please check:
- your mailbox, parcel locker, front desk, or reception area
- other members of your household
- neighbors or nearby safe delivery locations
- your local carrier or post office
We will help review the shipment and may ask for additional information. Delivered packages are reviewed case by case and may not automatically qualify for a refund or replacement.
Refused, Unclaimed, or Returned Packages
If a package is refused, unclaimed, returned to sender, or cannot be delivered due to an incorrect address, failed delivery attempt, unpaid customs fees, or customer refusal, we may deduct shipping, return shipping, and handling costs from any refund where permitted.
If you would like the order resent, additional shipping fees may apply.
Pre-Orders, Restocks, and High-Demand Periods
If an item is sold as a pre-order, backorder, or restock item, the estimated shipping or processing time will be shown on the product page, cart, checkout, or order communication where applicable.
If there is a delay beyond the original shipping or processing estimate, we will notify you by email and provide available options where required, including the option to cancel for a refund if the order has not yet shipped.
Need Help?
For shipping questions, contact us at:
Please include your order number so we can help faster.